Wanderlust NZ

CANCELLATION POLICY: Free cancellation 3 days before arrival
72hrs Cancellation Policy (EXCEPT summer peak season (24th Dec - second Sunday of Jan) - Big festivals (Juicy, Kingston Calling, Bay Dreams etc...) - All public holidays - when special terms apply)
If your plans change, please call us to cancel or amend your booking at least 72 hours prior to 2pm on your day of arrival. We charge for the full amount if cancelled with less than 72hrs notice.

Exceptions of the 72hr cancelation policy:
- Summer peak season (24th Dec - second Sunday of Jan) - Big festivals (Juicy, Kingston Calling, Bay Dreams etc...) - All public holidays
Bookings made for this period are non-refundable. Changes or cancellations are not allowed. The property will charge the full amount at any time after the booking has been made. In case your card is not valid, the property will contact you asking for new card details. If you don't provide the details within 24 hours, the property is entitled to cancel your booking.

Our office is open 8am to 9pm daily.

CHECK IN: 2 pm - 9pm. In case of early arrival, we can store your luggage and you are welcome to hang out in our lounge while you wait.
Late check-ins till midnight are available on request.

Check in requirements:
- photo ID: your passport, kiwi access card or valid NZ driver’s license. You must be over 18 years old. 
- credit card details: in case of incidentals
- Pre-authorised card payment of $20 for a key deposit - which is returned on check out once the key is given back to reception.

Please make sure you ALL have this to avoid disappointment.

CHECK OUT: 8am - 10am.
You are more than welcome to stay and use the facilities until 12pm, we do charge a day rate of $10pp if you wish to stay in the hostel (not in the room) after 10am until 12pm. After that you will need to pay for another night.


PAYMENT:
The property will charge the total amount of the booking 3 days before arrival.

Except in the following cases, where payment will be taken at the time of booking:
• Summer peak season (24th December - second Sunday of January)
• Major Festivals: Juicy, Kingston Calling, Bay Dreams, etc
• All public holidays: Waitangi weekend, Easter, etc

BOOKING FEES:
A 2.5% surcharge will be added to ALL bookings paid by debit/credit card.

CANCELLATION POLICY: Free cancellation 3 days before arrival
72hrs Cancellation Policy (EXCEPT summer peak season (24th Dec - second Sunday of Jan) - Big festivals (Juicy, Kingston Calling, Bay Dreams etc...) - All public holidays - when special terms apply)
If your plans change, please call us to cancel or amend your booking at least 72 hours prior to 2pm on your day of arrival. We charge for the full amount if cancelled with less than 72hrs notice.
Exceptions of the 72hr cancelation policy:
- Summer peak season (24th Dec - second Sunday of Jan) - Big festivals (Juicy, Kingston Calling, Bay Dreams etc...) - All public holidays
Bookings made for this period are non-refundable. Changes or cancellations are not allowed. The property will charge the full amount at any time after the booking has been made. In case your card is not valid, the property will contact you asking for new card details. If you don't provide the details within 24 hours, the property is entitled to cancel your booking.

FOR GROUP OF 6 OR MORE, call or email us. Special conditions apply at all times:
A 50% non-refundable deposit is required at the moment of the reservation and the remaining balance 1 week before arrival.
7-day cancellation policy before arrival with no refund on deposit.
For groups, beds must be book directly with us over the phone 07 262 0027 or by email hello@wanderlustnz.co.nz