Waiatoto River Safaris

Tour Information
River safaris last a minimum of 2 hours, but guests should allow around 3 hours total including check-in.
The tour is suitable for most fitness and mobility levels. Guests with mobility concerns should contact the operator beforehand for assistance.
Full payment is required to confirm a booking.
Check-in is 30 minutes before departure (10:30–10:45 AM for the standard tour). Arriving after 10:50 AM may result in missing the tour and losing the fare.

Food and Special Offers
Morning tea includes apricot scones containing dairy, gluten, and sulphites.
BBQ meals and other food offerings may contain common allergens (gluten, dairy, egg, soy, shellfish, etc.). Special dietary requirements are generally not accommodated, so guests should bring their own food if needed.
Only one promotional deal can be used per tour.
Gift vouchers require advance booking and are only valid when tours operate.

Weather and Safety
Tours operate in most weather conditions, including rain.
The company may cancel or reschedule tours due to weather, river conditions, road conditions, or safety concerns. If the operator cancels, guests receive a full refund.
Guests must follow all safety instructions, as jet boating involves inherent risks.
The company is not responsible for personal injury or loss/damage of belongings.

Privacy
Customer information is not shared with third parties.
Information collected is used for bookings, customer service, and business administration.
Google Analytics and Facebook Pixel are used for website analytics and marketing.

Cancellation Policy (Important)
More than 24 hours before departure: Guests may cancel and receive a full refund, less any bank processing fees.
Less than 24 hours before departure: No refund; the full fare is charged.
No-shows or missing the boat: The fare is forfeited.
If a guest checks in and then decides not to travel, they may still be charged 100% of the fare if the seat cannot be filled.
Re-scheduling after missing a tour is subject to seat availability and may involve additional fees.

Modification / Amendment Policy (Important)
Changes to bookings must be requested at least 24 hours before departure.
Changes are subject to seat availability on the preferred new date.
Repeated changes to the same booking may incur an administration fee starting from $97.
Waiatoto River Safari may also change departure times if necessary, and customers will be notified in advance.
Key Takeaway

To avoid penalties, guests should notify Waiatoto River Safari at least 24 hours in advance for any cancellations or booking changes. Late cancellations, no-shows, and missed departures generally result in loss of the full fare.